Lead Business Analyst – B3
Experience:
At least 5 years of experience working as a Salesforce Business Analyst.
Should have worked as a BA in SF Service cloud for min 3 years and should understand the Service cloud features. Exp in experience cloud , health cloud will be a big plus
Salesforce Configuration experience is mandatory
Should be comfortable with shifts – 1 PM – 10 PM
Applicant is actively working with SFDC in current position or has done so in a recent position.
Minimum certification as Salesforce Administrator. Additional certifications are a plus.
Intermediate knowledge of Salesforce.com concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning.
Experience supporting or working with a Commercial organization, preferably in the pharmaceutical, medical device, or any other regulatory-controlled industry.
Responsibilities:
Primarily responsible for solutions supporting Customer Experience IT functions such as Customer Care, Product Support, Field Sales, and general commercial operations.
Perform complex business and systems analysis work including requirements gathering/user story creation via information gathering sessions with business users and technical staff.
Develop supporting documentation such as process flows, mockups, and system/technical interface diagrams.
Analyze existing business process to recommend improvements based on an understanding of Salesforce configuration best practice.
Communicate effectively with business users on the status of enhancements and open production support tickets.
Develop comprehensive test plans, coordinate test activities, lead UAT exercises and/or help execute test components.
Assist with development and maintenance of field reports/dashboards using either SFDC report builder, Wave or other BI tools available at Insulet.
Ensure all projects have detailed functional specs to document what will be delivered to end users, written for a business and IT audience.
Provide guidance for complex business and solution engineering challenges.
Salesforce Sales Cloud