Functional Solution Architect – C1 Band
Mandatory Skills
At least 8 – 10 years of experience working as a Salesforce Business Analyst & 2 year’s experience working as a functional solution architect.
Salesforce Service cloud experience is mandatory with Health cloud & experience cloud expertise being a big plus
Proven experience in executing full life cycle project as a Sr Functional solution architect
Should be comfortable with shifts – 1 PM – 10 PM
experience on projects related to Commercial/Sales process improvement.
Applicant is actively working with SFDC in current position or has done so in a recent position.
Minimum certification as Salesforce Administrator. Additional certifications are a plus.
intermediate knowledge of Salesforce.com concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning.
Responsibilities
Understand user journeys and the technology used in conjunction with Experience Cloud sites to document and facilitate the user’s experience
Participate in requirements elicitation sessions with department leaders and other stakeholders to document user processes, business rules, terminology, and development requirements for small and medium sized projects
Understand which applications work with or are integrated into the Experience Cloud sites for customers to have a seamless experience
Participate in UX design sessions to understand how requirements translate into Experience Cloud designs
Develop supporting documentation such as process flows and mockups
Provide support to customer during Sprints to help Scrum team understand business and functional requirements, value, and expectations
Learn key portal functionality and backend to determine functional requirements
Write SIT and UAT test cases for small and medium sized projects
Provide feedback on work in progress, clarify requirements, and ensure development meets defined acceptance criteria
Support Quality Assurance testing strategy and plan including writing test scenarios for user acceptance testing and creating data for testing
Provide UAT support to business testers
Provide training documentation and provide support to business trainers for end user training sessions
Communicate effectively with business users on the status of enhancements, projects and open production support tickets
Translate Product Support tickets into requirements for bug and enhancement fixes
Work with business stakeholders to ensure bug and enhancement requirements are fully understood and approved
Work within IT change control process to ensure bug fixes and enhancements are successfully deployed to Production
Salesforce Sales Cloud