Managed Services Head is a very critical leadership role with accountability for overall delivery of Wipro services to our customers, leveraging capabilities FSC GBL.

Roles & Responsibilities:

You’d be responsible for managing large/growing account within APMEA. The role is for a Managed Services Head who can ensure seamless delivery of projects across Wipro Digital Cloud and Cloud Infrastructure Services.
Responsible for Large Program Delivery – Project reviews, Continuous Improvements, People Management, Trainings and Upskilling initiatives
Work closely with the customer stakeholders for strengthening relationship, seek feedback and actionize improvements, weekly , monthly and quarterly business reviews, identify new opportunities and lead account growth
Govern SLAs to XLAs movement, Business SLAs
GenAI adoption
Contracts Risk Management
Oversight of High Availability systems
CxO Governance and leading Business Reviews – Should have ability to interface with Customer stake holders (CXO, SVP, Directors) and arrive at Problem Definition / Business Case.
Would be instrumental in Delivery Led Growth by scoping new opportunities proactively
Demand forecasting, planning and drive fulfilment with customer and internal stake holders
Drive MSA & SOW discussions and compliance to contractual commitments, proactive proposals
Identify and close early warnings on the projects to avoid any customer escalations
Has good understanding of the delivery operational parameters and drive them to align with organization norms
Build a supportive environment to increase employee satisfaction/motivation and minimize attrition in the delivery teams
Ability to work in matrix & global environment with multiple stake holders including SMU and GBL

Qualifications:

You’d be responsible for managing large/growing account within APMEA. The role is for a Managed Services Head who can ensure seamless delivery of projects across Wipro Digital Cloud and Cloud Infrastructure Services.
Responsible for Large Program Delivery – Project reviews, Continuous Improvements, People Management, Trainings and Upskilling initiatives
Work closely with the customer stakeholders for strengthening relationship, seek feedback and actionize improvements, weekly , monthly and quarterly business reviews, identify new opportunities and lead account growth
Govern SLAs to XLAs movement, Business SLAs
GenAI adoption
Contracts Risk Management
Oversight of High Availability systems
CxO Governance and leading Business Reviews – Should have ability to interface with Customer stake holders (CXO, SVP, Directors) and arrive at Problem Definition / Business Case.
Would be instrumental in Delivery Led Growth by scoping new opportunities proactively
Demand forecasting, planning and drive fulfilment with customer and internal stake holders
Drive MSA & SOW discussions and compliance to contractual commitments, proactive proposals
Identify and close early warnings on the projects to avoid any customer escalations
Has good understanding of the delivery operational parameters and drive them to align with organization norms
Build a supportive environment to increase employee satisfaction/motivation and minimize attrition in the delivery teams
Ability to work in matrix & global environment with multiple stake holders including SMU and GBL