Position Summary :
Would be required to support customer with engineering work related to above skills. Physical installs and decommissioning of handsets, switches, etc. Provide remote support of voice/data gear during incidents, building power downs, etc. Perform voice CPE backups/reboots. Research and/or apply vulnerabilities/patches, policy and routing changes.
Primary skills required:
Knowledge and troubleshooting experience of Avaya Voice Platform SW & HW, Nice Call Recording, Cisco Call Manager, Cisco NAC, BVOIP (IP Flex & TAO), IP Toll Free (Route-IT, Business Center, etc.) , Smart hands for Voice/Data Gear, Planned Maintenance, Entrado EGW, WebEx, Genesys, MS TEAMS Voice, UCAS, various softphone app
Core Responsibilities:
Support customer with downtime, manage incidents, perform periodic updates on customer devices
Should be able to handle escalations.
Regular meeting participation.
Executive support for various individuals
Build custom reports
Perform on-site and remote health checks
Process changes and support projects.
Change control compliance.
Update tickets and assorted admin work.
Should be available to support customer outside working hours on any immediate downtime.
Requirements:
Excellent communication skills.
8+ years of experience working with voice and data
Well verse with voice platforms
Knowledge of Routing/ Switching/ Telco-Transport Layer/ Mobility and ISP environments, LAN, WAN, Knowledge of IP, Enterprise Network, SIP and BvOIP.
Excellent problem-solving and analytical abilities
Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
Resourceful, with the ability to work independently.
Strong time management skills and attention to detail
Ability to multi-task activities with shifting priorities
Order Management(Comms)