Role Purpose
The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction.
Do
Develop architectural solutions for the new deals/ major change requests in existing deals
Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable.
Provide solutioning of RFP’s received from clients and ensure overall design assurance
Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives
Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture
Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology
Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions
Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps
Evaluate and recommend solutions to integrate with overall technology ecosystem
Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution
Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail
Validate the solution/ prototype from technology, cost structure and customer differentiation point of view
Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem
Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture
Tracks industry and application trends and relates these to planning current and future IT needs
Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendations
Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture.
Identifies implementation risks and potential impacts.
Enable Delivery Teams by providing optimal delivery solutions/ frameworks
Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor
Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results
Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards
Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects
Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams
Recommend tools for reuse, automation for improved productivity and reduced cycle times
Leads the development and maintenance of enterprise framework and related artefacts
Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams
Ensures architecture principles and standards are consistently applied to all the projects
Ensure optimal Client Engagement
Support pre-sales team while presenting the entire solution design and its principles to the client
Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed
Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor
Competency Building and Branding
Ensure completion of necessary trainings and certifications
Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research
Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc.
Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits
Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external)
Mentor developers, designers and Junior architects in the project for their further career development and enhancement
Contribute to the architecture practice by conducting selection interviews etc
Team Management
Resourcing
Anticipating new talent requirements as per the market/ industry trends or client requirements
Hire adequate and right resources for the team
Talent Management
Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
Build an internal talent pool and ensure their career progression within the organization
Manage team attrition
Drive diversity in leadership positions
Performance Management
Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
Ensure that the Performance Nxt is followed for the entire team
Employee Satisfaction and Engagement
Lead and drive engagement initiatives for the team
Track team satisfaction scores and identify initiatives to build engagement within the team
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Delivery teams
Review of architectural process deployment in engagements, escalation management, issue resolution
Pre-sales team
For solutioning and architectural design purpose
Practice teams
To understand the different solution portfolios
Holmes engineering and roll out
For automation purpose
Talent Transformation Team, Competency Group
Plan and support delivery of Technical Trainings, knowledge sharing
HRBP
For hiring and managing resources
Finance
Revenue / budgets
Talent acquisition team
Recruitment
External
Vendors/ Partners
For strategic alignment and partnerships, training
Industry forums
Best practices, market intelligence, knowledge sharing
Display
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Domain/Industry Knowledge – Awareness and knowledge of broad economic, demographic, technological and global trends within own ecosystem – Expert
Market Intelligence – Deep specialized understanding of the ecosystem practice, overall market & competition and nuances of delivery in that domain – Master
Systems Thinking – Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment – Expert
Leveraging Technology – In-depth knowledge of and mastery over ecosystem technology that commands expert authority respect – Master
Asset reusability – ability to re-use the assets to ensure scalability and optimization – Expert
Technical knowledge – architecture design principles, framework and documentation – Expert
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
Behavioral Competencies
Strategic perspective
Technology Acumen
Innovation
Managing Complexity
Client centricity
Execution excellence
Change agility
Passion for results
Nurturing people
Executive presence
Deliver
No.
Performance Parameter
Measure
1.
Support sales team to create wins
% of proposals with Quality Index >7, timely support of the proposals, identifying opportunities/ leads to sell services within/ outside account (lead generation), no. of proposals led
2.
Delivery support
CSAT, delivery as per cost, quality and timelines, Identify and develop resuable components, utilization %, Recommend tools for reuse, automation for improved productivity and reduced cycle times
3.
Capability development
% trainings and certifications completed, increase in ACE certifications, thought leadership content developed (white papers, Wipro PoVs)
4.
Team Management
Team attrition %, Employee satisfaction score
ServiceNow – IT Service Management