DESCRIPTION
Global Solutions and Risk Compliance (GSRC) is looking for a Senior Product Manager for driving the strategic vision that helps GSRC to effectively scale its classification processes while at the same time reducing cost to serve. In this role, we are looking for a Senior Leader to lead initiatives across programs that pan across verticals, and geos. The role holder would partner extensively with Sr stakeholders across WW Operations teams, program stakeholders and also work with Tech leaders on building tech first solutions. The solutions you create will empower your customers to efficiently manage compliance for various Amazon business lanes. You will have an impact on ORC operations/tech teams and also teams that can extend across Amazon compliance and tech ecosystem. The successful candidate must have proven experience driving strategic vision, presenting to executive leadership, influencing direction across a broad suite of products while staying connected to the details and prioritizing the most impactful work. This role will work across tech and operations partners across multiple VP organizations.
Key job responsibilities
• As a Senior Product Manager in GSRC, you will work with Tech Partners, Stakeholders, Product Managers, BIEs, and TPMs to develop the product strategy and deliver business requirements that will define the teams’ vision and strategy.
• Work with all ORC verticals to build a deep knowledge of program specific compliance needs and corresponding business requirements
• Collaborate with Operations, Program to understand the problems/challenges they face, and in parallel work with the Technology teams to understand their services, technologies and systems.
• Work with the team to define vision based on various needs and deliver a PRFAQ/strategy/3year vision document to solve the needs.
• Partner with technology teams (within/outside GSRC) to develop these solutions and build a complete package that can drive efficiencies across teams.
• This role is inherently cross-functional – you will work closely with ORC operations teams, ORC tech teams, tech teams across ASCS, listing teams, selling partner experience teams, retail/business teams, Global mile etc. in an agile environment.
• Other key responsibilities include providing project progress to stakeholders, and pushing for appropriate levels of quality to maintain the overall integrity of the project.
• Analyze program and project metrics and review them weekly and monthly to discover trends to justify the allocation of appropriate resources to areas where the risk is highest. Owns WBR / MBR / QBR metrics and review. Establish frameworks to balance risk with efficiency·
• A successful candidate is an effective communicator, has demonstrated the ability to earn the confidence of stakeholders across a cross-functional team, is data-driven, has a strong eye for opportunities and has experience managing complex business and technical problems.
• You have a strong bias toward data-driven decision making, and an innate ability to comprehend how metrics relate to business problems and with each other.
• You are willing to experiment, fail fast, learn and iterate to improve. You recognize and account for the implications of your work to frontline operations.
About the team
The Operations Risk Compliance (ORC) organization keeps our customers and partners safe, protect associates, and ensure legal and regulatory compliance for Amazon. Global Solutions and Risk Compliance (GSRC) is the operational arm of the organization. GSRC partners with worldwide program teams to classify products and ensure Amazon’s product listings follow regulatory and legal compliance guidelines. GSRC supports regulatory compliance requirements for Amazon’s worldwide programs such as Dangerous Goods, Global Trade Services, Food Safety and Extended Producer Responsibility, Transport Risk Compliance and Environment Assurance Program. GSRC has offices across India, China, Poland, Romania, Netherlands, Jordan, and Costa Rica and supports compliance related needs for worldwide Amazon marketplaces.
We are open to hiring candidates to work out of one of the following locations: Bangalore
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
BASIC QUALIFICATIONS
– Bachelor’s degree or equivalent
– 5+ years of product or program management, product marketing, business development or technology experience
– Experience owning/driving roadmap strategy and definition
– Experience with feature delivery and tradeoffs of a product
– Experience as a product manager or owner
PREFERRED QUALIFICATIONS
– Master’s degree or equivalent
– Experience in influencing senior leadership through data driven insights
– Experience working across functional teams and senior stakeholders