DESCRIPTION

The OPTIMA team is seeking a Training Program Manager.

OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages.

The Training Program Manager will be responsible for planning, coordinating and executing training programs for OPTIMA business. The role demands thought clarity, dynamic cross-functional partnership, and strategic thinking. The ideal candidate will be comfortable influencing stakeholders and senior leaders, have strong analytical skills, a track record of using data and tools to drive business impact and be comfortable working in an ambiguous environment.

Key job responsibilities
– Schedule large-scale training initiatives, tracking training completion, and reporting out on training progress.
– Own New Program launch and New Hire Onboarding, performance enhancement of programs.
– Handle a direct span of trainers, provides regular coaching and feedback to help grow individual functional skills and leadership capability.
– Collaborate with both local and global stakeholders to support Training programs and initiatives.
– Enhance existing training programs, review and supervise the designing of training content for any new process, program and feature/SOP roll out.

BASIC QUALIFICATIONS

– 4+ years of program or project management experience
– Graduation or Post Graduation in related field.
– 4+ years of experience working in Training and Learning and Development.
– Data skills and the ability to understand how learning activities and responsibilities play into the metrics that drive team success.
– The ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities.
– Demonstrated use of multiple learning methods and linking appropriate methods with learners and outcomes.
– Ability to influence stakeholders at all levels to understand their role in employee development and help build their skills.
– Detail-oriented, team-focused, and a quick problem-solver.
– Advance proficiency in MS Office

PREFERRED QUALIFICATIONS

– Familiarity with online learning technology (e.g., Articulate Story line).
– Proven ability to identify opportunities and launch original learning solution(s) with real impact.
– Experience in Learning Management system and Knowledge management systems.
– Experience in driving process improvement projects. Experience in requirement gathering and ability to write clear and detailed requirement document