DESCRIPTION

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
Are you someone who cares about customer experience, do you have a passion for Operations Management and Machine Learning? If so, then we’re looking for you!
We are seeking an experienced Operations Manager (Level 5) to join our team in India site to develop, manage, and lead a large team of direct and indirect reports to support human evaluations for Large Language Models.
As an Operations Manager (Level 5), you will become an expert in the processes. You will manage other leaders to ensure that data associates are adequately trained and supported. You will ensure that accuracy and standards are maintained, and that risks and mitigation strategies are communicated across a globally distributed organization.
This role will include managing individual and team performance expectations and goals; provide individual coaching feedback sessions; maintaining and improving quality and throughput of data; and monitoring real-time productivity to meet weekly deliverables.

Key job responsibilities
– Manage day-to-day operations of a team of team managers and data associates including logistics, resource/equipment planning, staffing, quality control, and reporting
– Oversee the hiring & training of new team members and support their development
– Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
– Partner closely with the research team to adapt to changing conventions, tooling developments, and expansion to new data areas
– Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency, throughput and cost across the organization
– Partner with the Knowledge Management, Capacity and Workforce Planning to prioritize and manage regular operational workflows as well as associated training needs
– Communicate effectively with other operations and/or program managers at other sites regarding risks, mitigation strategies, and success of project SLAs
– Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable
– Utilize strategic thinking to plan/develop team and site growth to support data delivery
– Troubleshoot and resolve technical and logistical issues
– Ability to lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

• Bachelor’s degree or higher (Any Stream).
• Prior experience as an Operations Manager (Level 5), Project or Program Manager directly managing and developing front-line managers.
• Proficiency verbal and written communication skills
• Experience with process improvement/quality control tools and methods.
• Excellent communication, strong organizational skills and very detail-oriented

PREFERRED QUALIFICATIONS

• Master’s Degree
• Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
• Leadership experience in coaching and performance management.
• Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
• Experience in operational excellence using six sigma methodologies.