DESCRIPTION

About Amazon

Amazon strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.

About the Role

Account Manager – Amazon Vendor Services, North America

As an Account Manager you would be a part of Amazon Vendor Services (AVS) Team of Retail Business Services. You will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors.

AVS team is looking for bright, customer centric, driven, and creative candidates to join our team. You will interface with Ecommerce/Digital teams of your assigned vendors and also internally with stakeholders across our Retail Vendor Management and Vendor Services teams, while being responsible for multiple aspects of the vendor’s business with Amazon. You will engage directly with multiple internal teams to optimize and trouble shoot to grow business for your vendors on Amazon.

You will utilize a wide range of skills and work across major functional areas such as, selection, catalogue quality, buying, inventory management, finance, operations, to drive the performance of vendor partners at Amazon. In this role you will be focused on driving numerous aspects of managing the customer relationships with vendors.

You will conceive, create and analyze a wide range of deal activities to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, you will look into operational aspects of vendor’s business with Amazon, root cause analysis of issues and opportunities impacting business.

Timings will be as per North America shift, 3:00 pm IST to 12:00 am IST

Key job responsibilities
•Establish long term partnerships with key vendor partners for the group of vendors handled.

• Partnering with the Retail Category Team and build successful communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.

• Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.

• Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data, to improve vendor experience.

• Success will be measured by the performance of your vendors on input metrics and impact on creating a great customer experience for buying consumers.

• Conduct regular business reviews with the vendors, highlight business metric performance and build action plans.

BASIC QUALIFICATIONS

– 2+ years of sales or account management experience
– 2+ years of digital advertising and client facing roles experience
– Experience with Excel
– Experience analyzing data and best practices to assess performance drivers

PREFERRED QUALIFICATIONS

– Experience analyzing key open issues and resolution metrics for each of the managed accounts
– Experience in relationship management within technology, start-ups, or SaaS Platforms