DESCRIPTION

Are you customer obsessed, flexible, smart and analytical, execution focused and passionate about customer experience? Would you like to join a team that is inventing new and innovative ways for Amazon to engage with suppliers? If this sounds intriguing, then we would like to talk to you about a role in Selling Partner Recruitment and Development, a growing and entrepreneurial team working with Salesforce to invent new ways to engage with our large supplier base. We are working on new technologies to tackle Selling Partner management, tool engagement, strategic planning, and supply chain and logistics optimization in order to help grow the businesses of our suppliers and improve the customer experience. Our instances (Salesforce and AWS) support millions of suppliers and thousands of internal customers across 30+ countries. Our Salesforce instance is one of the largest implementations at Amazon and Pardot instance is the largest implementation in the world; and with data volume across tetra bytes.

We are looking for a Senior Salesforce/AWS IT Analyst who will be responsible for the day-to-day operations and maintenance of Salesforce and Amazon Web Services (AWS) systems. The engineer will provide technical support to ensure a smooth customer experience.

Key job responsibilities
•Respond to customer inquiries in a timely manner, resolving issues with Salesforce and AWS
•Consistently document root cause analysis steps and findings, recommended solutions
•Monitor customer service areas to identify potential system issues that could impact customer experience
•Complete setup and configuration of Salesforce customer accounts and configurations
•Maintain and improve existing Salesforce and AWS applications and processes
•Implement changes to applications within Salesforce and AWS
•Develop requirements and specifications to meet customer needs
•Install, configure, and test new applications, software, and hardware in a timely manner
•Develop and execute effective system maintenance plans
•Consult with stakeholders on application performance, scalability, and usability
•Ensure compliance with security protocols for Salesforce and AWS systems
•Resolve system problems efficiently

BASIC QUALIFICATIONS

•Excellent problem-solving and communication skills
• Salesforce Administrator, Developer I certification or equivalent experience
• 4+ years of relevant hands-on experience on Salesforce configurations, coding, and building integrations
•Experience using Salesforce data tools (Data Loader, Workbench, DemandTools, Eclipse Force.com IDE, Informatica)
•Experience with Salesforce change management (Visual Studio Code, GitHub version control)
•Experience with Scrum/Agile methodologies •Technical design and implementation experience, including Service cloud lightning, Sales cloud lightning, Marketing cloud lightning or Pardot lightning, and other tools
•Working knowledge of AWS environments
•Experience with configuration and customization of Salesforce applications
•Knowledge of Salesforce APIs and integrations
•Familiarity with AWS services such as EC2 and S3
•Ability to collaborate with vendors, project teams, and stakeholders
•Excellent written and verbal communication skills
•Ability to work independently and as part of a team
•Strong organizational and analytical skills
• Knowledge of best practices in writing and documenting technical procedures
• Expertise in developing run books and training materials
• Proficient in creating workflows, SOPs, and technical diagramming
• Proficient in using software tools such as SharePoint, MS Word, and Visio for creating publication-ready documents
• Advanced Excel skills (Macro, Pivot Tables, VLOOKUP).
• Bachelor’s degree in Computer Science/Engineering or related field

PREFERRED QUALIFICATIONS

•Experience owning integrations or large-scale migrations
•Salesforce Application Architect Certification •Experience developing in Salesforce technologies such as Apex, Lightning Design, and/or LWCs, Visualforce page
•Verbal/written communication skills, including an ability to effectively communicate with both business and technical teams