DESCRIPTION

Are you interested in being part of rapidly expanding Amazon initiative to redefine how we deliver packages to Amazon customers and take your skills and career to the next level? Join the Last Mile Analytics and Quality (LMAQ) team to raise the bar for our delivery channels and redefines Amazon’s global last mile delivery network.
We are seeking a passionate, experienced operations manager to lead our Driver focused programs across Hyderabad and Bangalore, India.

Key job responsibilities
We are seeking a passionate, experienced operations manager to lead our Driver focused programs across Bangalore and Hyderabad, India.
Candidate will be primarily responsible for
· Devise operational and business goals for the function that focuses on end-customer impact, productivity, accuracy, and speed to market.
· Establishes measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes. Manages metric performance tactically and strategically;
· Sets appropriate operational and people goals for the team at all levels and holds them accountable; Owns processes, staffing, metrics and business updates for the function.
· Thinks long-term and establishes scalable/modular processes for easy adaptation to business scope changes. Manages complex problems, decisions, and escalations. Mitigates long-term risks. Finds a path forward in difficult situations. Makes trade-offs: short vs. long-term needs.
· Proactively identifies tool and system requirements that reduce operational defects; Ensures impact- and benefit-driven prioritization of process excellence projects.
· Works with inter-functional teams to streamline processes. Identifies and drives process excellence along with Program and Tech teams.

A day in the life
The ideal candidate will be organized, detail-oriented, and clearly communicate progress. Candidate contributes to driver-focused projects by proposing enhancements to tools and working on continuous improvement of business process that address key team pain-points to set them up for success. The person is a self-starter, set vision and manages teams and sets clear goals for team performance management. The person has track record of driving process excellence. Knowledge or experience in Six sigma, LEAN, DMAIC, Kaizen and/or statistical process control projects is a bonus.

About the team
Are you interested in being part of a brand new Amazon initiative to redefine the way customer delivery takes place and to delight our customers and take your skills and career to the next level? Join the Last Mile Analytics and Quality (LMAQ) team where we obsess over Customer and Driver experience and maintain a high bar for Amazon’s global last mile delivery network.

BASIC QUALIFICATIONS

– 3+ years of employee and performance management experience
– Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
– Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

– 1+ years of performance metrics, process improvement or lean techniques experience