DESCRIPTION

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of Selling Partners.

The organization’s north star vision is that bad actors cannot operate in our store while selling partners start and grow their business without fear of disruption, such that customers and selling partners across the globe trust us, and have confidence in the integrity of Amazon’s store. Our mission is that we build trust by protecting customers, selling partners (SPs), and our store from bad actors and ensuring SP business continuity by: (1) proactively discouraging and preventing bad actors from operating in our store, (2) eliminating financial incentives from engaging in fraudulent and abusive behavior; (3) improving our speed and accuracy to identify and action bad actors, while ensuring we don’t inadvertently disrupt SPs’ business; and (4) building best-in class experiences for SPs to sell in our store, understand and manage their business health, and remain compliant with Amazon’s policies and external regulations.

We are looking for a highly motivated risk manager to lead and solve exciting business problems in large scale. This role will perform comprehensive investigations to identify business problems and root cause, use data to locate patterns of risks, and drive the implementation of large scale solutions. The risk manager will work with product and program managers, machine learning scientists, risk SMEs across areas, as well as stakeholders outside of Selling Partner Risk.

Key job responsibilities
– Manage a team of risk managers
– Conduct deep dive investigations to derive business problems and use cases in an ambiguous environment
– Own projects designed to improve operational and process efficiency
– Use data analytical skills and tools to proactively identify new use cases
– Write deep dive documents summarizing findings and and proposing solutions
– Identify gaps and risks in current mechanisms, policies and recommend solutions to product/policy owning teams.
– Use high-level judgment to own our most complex enforcement decisions.
– Effectively prioritize opportunities and communicate with stakeholders/dependency teams
– Support teams in responding to, investigating and managing incidents and escalations around different types of fraud

About the team
Financial Fraud team works to mitigate negative impact to Amazon’s Customers and Amazon’s financials. We protect customers from fulfillment risks and enforce Selling Partners who do not intend to conduct legitimate business in our stores.

BASIC QUALIFICATIONS

– 5+ years of compliance program management, legal, governance, audit, risk/fraud prevention, or equivalent experience
– 2+ years of leadership and people management experience in a dynamic operational setting
– Bachelor’s degree or equivalent
– Proficiency in Program/Project management
– Demonstrated involvement in developing and contributing to strategic planning processes
– Proficient capability to gather and analyze data to inform business strategies and decisions
– Effective coaching and leadership skills that enhance team performance

PREFERRED QUALIFICATIONS

– Professional auditing qualification, or similar risk or compliance credentials
– Experience with SQL and Excel
– Proven ability to bring clarity to ambiguous situations
– Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions